At SuperSmartWP, we are committed to providing exceptional support to our valued customers. We understand the importance of prompt assistance when you encounter issues or have questions about our product. Below is an outline of our support policy:
- Scope of Support:
- Our support covers assistance with technical issues, troubleshooting, and guidance on using our product exclusively.
- We do not provide support for customization requests, third-party integrations, or issues arising from modifications made to the product’s code.
- Product Version:
- We provide support for the latest stable version of our product. Customers are encouraged to update to the latest version to benefit from bug fixes and enhancements.
- Support Channels:
- Customers can reach out for support via our designated support email or ticketing system.
- We aim to respond to all support inquiries within 24-48 hours during business days. We keep the right to not respond as well.
- Support Hours:
- Our support team operates during standard business hours, Monday through Friday, excluding major holidays.
- Responses may be delayed during weekends or holidays, but we strive to address urgent issues promptly.
- Documentation and Resources:
- We provide comprehensive documentation, tutorials, and frequently asked questions (FAQs) on our website to assist customers in resolving common issues independently.
- Bug Reporting:
- Customers are encouraged to report any bugs or unexpected behavior encountered while using our product.
- We prioritize the resolution of critical bugs that significantly impact functionality or security.
- Disclaimer:
- SuperSmartWP products are offered “as is,” without warranties of any kind, expressed or implied.
- While we strive to provide reliable support and maintain the quality of our product, we cannot guarantee that it will be bug-free or meet all individual requirements.
Thank you for choosing SuperSmartWP. We appreciate your trust in our product, and we are dedicated to helping you succeed with it. If you have any questions or require assistance, please don’t hesitate to reach us.